Shipping will be determined at checkout based on the weight and volume of your order.

Goods are dispatched Monday – Friday (Excluding Public Holidays) from our NSW warehouse

Delivery is Monday – Friday (Excluding Public Holidays)

Your goods are fully tracked. We will email you tracking information once your parcel has been dispatched from our warehouse.

A signature may be required upon receipt.

Please note: Carriers are unable to give specific time slots for deliveries

Click and Collect

You may elect to pick up your purchase in-store. Please wait until we have contacted you letting you know your purchase is ready for collection. Please present your order confirmation email when you come to collect your goods.

Pickup Location:
Horseshoe Express
Unit 1, 232 Manns Road,
Gosford West NSW 2250

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@horseshoeexpress.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@horseshoeexpress.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Short/Incorrect Deliveries:

Please inspect the goods thoroughly upon receipt of your order and if you believe there to be any defect/damage, shortage in quantity, or failure to comply with the description/quote or invoice, a claim must be submitted in writing within 3 days of receipt of delivery using the "Contact Us" page. Any claims made after this timescale cannot be accepted.

Non stock items, discontinued items, goods made to the buyers own specifications and special order items are under no circumstances acceptable for a credit or return.

Again, please do ensure that all items are as ordered and required upon receipt of your order.

If you have any questions, please do not hesitate contact our customer service department on 02 4325 5943 or via the "Contact Us" page